Short answer. On a six-monthly plan the draft rules ask for a renewal reminder before every renewal, within your stated window, for example 14 days before.
A six-month term is long enough to need a reminder each time it renews, not just at the six-month mark.
- Default window in our calculator: 14 days before, with a range of 10 to 21.
- There is no second reminder, unlike yearly plans.
Worked example: Six-monthly plan
A customer who signs up on 1 June 2027 and pays £60 every 6 months.
| Date | Notice | What it covers |
|---|---|---|
| 1 June 2027 | Full contract information | At sign-up |
| 1 June 2027 | Cooling-off notice | Cooling-off ends 15 June 2027 |
| 17 November 2027 | Renewal reminder | Payment of £60.00 on 1 December 2027 |
| 18 May 2028 | Renewal reminder | Payment of £60.00 on 1 June 2028 |
| 17 November 2028 | Renewal reminder | Payment of £60.00 on 1 December 2028 |
| 18 May 2029 | Renewal reminder | Payment of £60.00 on 1 June 2029 |
End-of-contract confirmation: Within 24 hours of an online cancellation.
Suggested checkout wording: We'll email you 10 to 21 days before each renewal. You can cancel online at any time.
Timings use our suggested defaults. The law doesn't fix the number of days; you choose a window and state it at checkout.
Questions
Is a cooling-off notice needed at each renewal?
In our reading of the draft, renewal cooling-off notices apply to yearly plans and to trials or discounts that convert. Check with an adviser.
Not legal advice. If unsure, check with an adviser.