Short answer. Stripe takes payments, renews subscriptions and sends receipts and some billing emails. It does not send every notice the draft UK Regulations describe, such as a separate cooling-off notice, a reminder in the window you promised, or a written confirmation within 24 hours of an online cancellation. Check each one against your Stripe settings.
What Stripe already does
- Takes the payment and renews the subscription.
- Sends receipts and failed-payment emails.
- Offers a customer portal for managing a subscription.
- Keeps the payment history.
What you still need to cover
- A reminder before a trial or discount ends, inside the window you stated at checkout.
- A reminder at least every six months on rolling plans.
- Two reminders before each yearly renewal.
- A separate cooling-off notice when a renewal cooling-off period starts.
- A written confirmation within 24 hours of an online cancellation.
- A dated record that each notice was sent.
How to check your own setup
Open your Stripe email settings and list which of these are switched on. Anything missing is yours to send. Our calculator shows when each one is due for your plan.
This page is general information based on draft Regulations. It is not legal advice.
Questions
Does Stripe comply with the new UK rules for me?
No tool can promise that for your business. Stripe sends some emails, but you decide what you promise at checkout and you need to make sure each notice is sent on time.
Can I use Stripe's customer portal as my cancel page?
It can give people a way to cancel online. Check that it is easy to find, that it works without logging in to anything unusual, and that you send the written confirmation.
Sources
- Digital Markets, Competition and Consumers Act 2024, subscription contracts provisions
- Draft Consumer Subscription Contracts (Cancellation and Information) Regulations 2026, laid 19 October 2026
- Government draft guidance on subscription contracts, October 2026
Not legal advice. If unsure, check with an adviser.