Short answer. On a quarterly plan the six-month marks fall on every second payment, so the reminder goes before every second renewal.
Quarterly plans sit between monthly and six-monthly: you still need the rolling six-monthly reminder, but it lines up with a payment date.
- The six-month mark coincides with a payment, which keeps the dates tidy.
- Include the amount in each reminder.
Worked example: Quarterly plan
A customer who signs up on 1 June 2027 and pays £36 every 3 months.
| Date | Notice | What it covers |
|---|---|---|
| 1 June 2027 | Full contract information | At sign-up |
| 1 June 2027 | Cooling-off notice | Cooling-off ends 15 June 2027 |
| 24 November 2027 | Six-monthly reminder | Payment of £36.00 on 1 December 2027 |
| 25 May 2028 | Six-monthly reminder | Payment of £36.00 on 1 June 2028 |
| 24 November 2028 | Six-monthly reminder | Payment of £36.00 on 1 December 2028 |
| 25 May 2029 | Six-monthly reminder | Payment of £36.00 on 1 June 2029 |
End-of-contract confirmation: Within 24 hours of an online cancellation.
Suggested checkout wording: We'll email you before renewal at least every 6 months, 5 to 10 days before the payment. You can cancel online at any time.
Timings use our suggested defaults. The law doesn't fix the number of days; you choose a window and state it at checkout.
Questions
Is quarterly treated like six-monthly?
No. Six-monthly plans have a reminder before every renewal. Quarterly follows the rolling six-month rule.
Not legal advice. If unsure, check with an adviser.